MY ACCOUNT & PRIVILEGES

By creating an account, you will be able to:

1. Checkout faster by saving your address in your Address Book
2. View your order status and history under My Purchases & Returns
3. Save your favourite items in your Wishlist
4. Receive the latest news on Promotions and New Arrivals

Head on over to the Sign In page and fill in your particulars under Create An Account.

Enter your email address and password into the Sign In field.

Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.

 

To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.

Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.

To join us as a member, all you need to do is to make a one-time purchase of CHF250 or above at CHARLESKEITH.EU with a registered account.

 

Your membership is non-transferable and valid only for registered customers. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.

As a CHARLES & KEITH Privilege Member, you enjoy:

 

• Welcome gift: CHF10 off your next online purchase
• Birthday perk: CHF10 off your online purchase during your birthday month. Promo code will be sent via email.
• 10% off* full-price items when you shop online CHARLESKEITH.EU
• Hassle-free checkout experience
• The latest fashion news, updates on new arrivals, special offers and online exclusive promotions

 

*Please note that the 10% discount is not applicable for gift vouchers, special project items, foot care products, or sales and promotional items, unless otherwise stated.

Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges at your next purchase when you shop with your online account at CHARLESKEITH.EU. A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.

For online purchases at CHARLESKEITH.EU, please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.

No, your privileges can only be used after your membership has been activated at CHARLESKEITH.EU.

Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLESKEITH.EU.

No, your privilege membership will not expire.

1. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
2. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
3. Member privileges are valid online at CHARLESKEITH.EU only.
4. Membership is non-transferable and valid only for the registered customer.
5. Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
6. Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.