PRODUCTS & PRICING

Repair services are only available at CHARLES & KEITH retail stores in Singapore. We will do our best to repair the faulty item, depending on its condition. However, this service is not guaranteed for all types of damages.

We recommend that you refer to our Size Guide to help you find the most suitable sizes for your products.

 

If the item you’re looking for is out of stock online, we can check for its availability in our physical stores, provided it’s not an Online Exclusive. Please contact us at customers@charleskeith.com or on live chat for further assistance.

 

Our products are restocked regularly, depending on stock availability and demand. You can find them in our Back In Stock page.

New arrivals are introduced weekly. Browse our latest collections on the New Arrivals page.

We utilise a wide range of materials in the making of our bags, shoes and accessories, including genuine leather, faux leather, natural fabrics, synthetic fabrics, metallic components, and even sustainability-conscious materials such as recycled PET, cotton and nylon. All the materials used in our production are carefully crafted and sourced for their unique qualities.

 

Our L'INITIAL line features a range of distinctive shoes and bags made with quality materials and finished with beautiful workmanship. While most designs in the L'INITIAL range are made with genuine leather, some items are constructed with natural and/or synthetic fabrics such as denim and nylon.

 

You will be able to find out more information about the material(s) that a product is made of by clicking on the “Details” tab on its product page.

Our products are made of genuine leather; synthetic fabrics and materials; and metallic accessories which can react to humidity, salt and atmospheric agents. This may cause irreversible wear and tear, so we recommend you keep your item(s) dry.

 

Overexposure to light and heat; direct contact with rain; oil and grease (makeup); alcohol (perfume, solvents); and other abrasive products or excessive friction, should be avoided as colour fading may occur. Care should be taken when wearing lightly-coloured garments and/or when storing products with different colours together as the colours may transfer onto each other.

 

To keep your shoes, bags and accessories clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective bag in a clean, cool and dry place.

 

All our materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristic and should not be considered as imperfections.

Any form of price adjustment to orders is not applicable.